Shipping policy

US DOMESTIC SHIPPING

We are pleased to offer complimentary shipping on all US domestic orders over $100.

Shipping Rates are determined based on the items being ordered [ie. quantity, weight, etc.].

SHIPPING PROCESS + TIMELINES

HOLIDAY ORDER DEADLINE | All orders must be placed by Saturday, December 16, 2023 by 11:59p CST in order to receive your packages by Christmas.

Please allow 3-5 business days from the date of order for items to be processed and shipped [this excludes holidays and weekends].

Custom Order items are completed in the order they are received and can take up to 7 - 14 business days for production. Upon completion, you will receive an email with tracking information.

We do not offer in-store pick-up for orders placed online. All online orders must be shipped.

Multiple orders placed online will be shipped separately and cannot be combined.

NOTE: If you do not receive your order within the shipping timeframes listed above please contact via email at DazzleMe@SprinkleDazzleCollective.com and/or text 312-569-9655.

SHIPPING FAQs

DO YOU SHIP INTERNATIONALLY?

At this time, we do not offer International Shipping service. We currently only offer shipping services in the United States of America.

MY ORDER SAYS 'DELIVERED', BUT I HAVE NOT RECEIVED IT. WHAT SHOULD I DO? | LOST OR STOLEN PACKAGES

USPS / UPS is responsible for the delivery of the package. In the event, you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office. If your package has been confirmed via USPS / UPS as delivered and you did not receive it you must file a claim with USPS / UPS as, innergeticVIBEZ x Sprinkle Dazzle Collective, is not responsible for lost or stolen packages. After your claim has been filed with USPS / UPS the driver on your route will investigate to ensure the package was not accidentally delivered to the wrong address. If claims are filed through PayPal your tracking number will be uploaded which will state that your package was delivered.

NOTE

Refunds or reshipments of packages will only be acknowledged when tracking confirms that the package was lost during transit and not for any packages that state "delivered in mailbox, porch, reception, etc.".
In the rare case you receive an incorrect order, please ship us the incorrect order a [a return to sender shipping label will be provided] and we will ship the correct products. If you are missing item(s) please contact us and the item will be shipped.
At Sprinkle Dazzle Collective, some products are custom-made to size and are personal in nature. We are unable to offer refunds or exchanges once your order has been processed. However, we will work with you to provide you with size adjustments as necessary.

SHIPPING ADDRESS ISSUES

innergeticVIBEZ will not be held liable for any shipping address discrepancies which include lost, misplaced, or incorrectly delivered shipments. It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes. If your package is 'return to sender' we will reship the package to an updated address provided by the customer once the 'return to sender' package has been received. However, the customer is solely responsible for the shipping invoice and payment for future delivery attempts.

WHY IS MY ORDER STILL IN 'PRE-SHIPMENT?'

Tracking numbers are generated and sent to your email as soon as your order's label is printed. This means that the order packaging process has begun and your tracking number will update as soon as USPS / UPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please contact us about this if your order has surpassed the estimated time for shipment.

We truly appreciate your business and prioritize the health and safety of innergeticVIBEZ clientele. We are unable to offer refunds, returns or exchanges at this time to ensure we adhere to sanitary standards. Please kindly review all materials, sizing, design details, and other pertinent information prior to purchase. If you have additional questions regarding an item(s) please contact Customer Support.

WHAT IF MY PACKAGE OR AN ITEM FROM MY ORDER ARRIVES DAMAGED?

In the event that your item is damaged in transit please contact the shipping carrier to file a claim. Please also email us at Customer Support to let us know your product or package was damaged by the carrier. We are happy to cooperate with the shipping carrier’s investigation and provide any information they may need from us in order to resolve your claim.

WHAT IF MY PACKAGE IS LOST OR STOLEN?

Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order is not received according to the tracking detail provided, you must file a claim with the carrier and also notify innergeticVIBEZ. Once a claim is filed and a claim number is obtained, innergeticVIBEZ will work with you toward resolution of the issue based on the shipping carriers’ findings. innergeticVIBEZ will not replace items in a stolen package that was marked as delivered by tracking.

We do not offer refunds for lost packages that are lost via the carrier and are unable to refund shipping of packages that were sent out by the innergeticVIBEZ team.

WHAT IF I RECEIVE THE WRONG ITEMS IN MY PACKAGE?

In the rare case you receive the incorrect items in your order/package our team will gladly work with you on resolving the issue as soon as possible. We kindly ask that you contact Customer Support and send a photo of the items you received and notate your order number [ex. VIBEZ 4444].

WHAT IF AN ITEM(S) I ORDERED ARE MISSING FROM MY PACKAGE?

If you are missing item(s) please contact Customer Support.

WHAT IF AN ITEM I PURCHASED BECOMES DAMAGED AFTER WEAR?

We are only able to refund/exchange damaged items within 48 hours of delivery [as indicated by tracking information]. Items damaged past the indicated date cannot be refunded or exchanged at any time. If an item arrives damaged, please contact Customer Support within 48 hours of receiving the item or purchasing at our studio. Please provide us with your order number [ex. VIBEZ 4444], the name of the item, a photo of the damaged item and a brief description of the damage. Note: In some cases, we may request that the damaged item be returned to us and will provide you with a prepaid shipping label.

Damages are reviewed on a case by case basis [and in some cases a store credit may be issued]. In the case that your refund is approved, we will issue a refund to the original form of payment used to purchase the item. Please allow 7-14 business days for the refund to appear on your card.

NOTE: Our handcrafted Artistic Jewelry and Crystal Jewelry collections are delicate and should be treated with care to avoid item(s) being damaged:

Leather [and other materials] is a natural product from animal hides and therefore differs from hide to hide. Variations in the texture of the leather, denim, etc. should not be considered a fault but inherent in the natural beauty and characteristics of the leather. Each customer concern will be handled with care.
Copper is a natural metal and will oxidize over time pending a variety of factors that aid in oxidation. Please be sure to handle it with care and store any jewelry with copper elements in a zip-lock bag when not in use.
CAUTION: Body oils, butters, make-up and facial oils that rub on/adhere to the materials [ie. leather, denim, ankara african prints, copper, metals, etc.] of the innergeticVIBEZ collection designs may not come off. innergeticVIBEZ collection includes handcrafted statement jewelry and may have some hardware within the design that is not precious metal and could tarnish over time.

WHAT IF I CHANGE MY MIND AFTER PURCHASING / IT DOESN’T FIT / OR I PURCHASE THE WRONG ITEM BY MISTAKE?

We are unable to offer returns or exchanges in the event you change your mind or purchase the wrong item. To ensure you are completely satisfied with your purchase, please review all materials, sizing, design details, and other pertinent information prior to purchasing.

WHAT IF AN ITEM IS TOO BIG OR HEAVY?

We are unable to offer refunds, exchanges or credits towards items that personally look too big or feel heavy. Please review and understand all weight information prior to making your purchase.

If you have any questions or concerns about our return, refund, and exchange policy, please contact Customer Support and we'll be happy to assist you!